The Client
CIFAS

Cifas is a not-for-profit fraud prevention membership organisation. They are the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Their members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime.

Throughout the UK, their experts and services help protect individuals and organisations from the growing and increasingly sophisticated threat of fraud and financial crime. Since 1988, Cifas has helped its members and customers protect themselves from billions of pounds worth of fraud losses.


The Brief

We were engaged to provide a programme of employee engagement activities following their employee survey and outcomes of their Investors in People (IiP) assessment.

Our work with Cifas was to design and implement leadership attributes, which would support the behaviours / styles in the IiP framework and improve employee engagement and collaboration across the organisation.


Our Approach

We created a 360-appraisal process and provided psychometric assessments so that managers across the organisation understood their behavioural styles. We facilitated a number of management team away days to reach an agreed way forward to support their business planning and improve employee engagement across the organisation.

We then produced a leadership competency framework that was compiled with input across Cifas to ensure the leadership attributes included those behaviours needed to support employee engagement as well as effective leadership. This has already been used to support succession planning.

Client Contact

Chief Executive, Cifas Mike Haley
The Outcome

Working with SYLO was extremely beneficial for Cifas. We wanted to focus on our employee engagement; using a combination of psychometric assessments, as a starting point, we were able to bring the team together. The support we received from Sally and Sarah has enabled us to operate more efficiently with a better understanding and respect of one another.